Cancellation and refund requests must be received in writing, either via email to firstname.lastname@example.org or via mail to:
Relationships That Work
19 Winged Foot Drive
Novato, CA 94949
Cancellation date is determined by the date that written notice of cancellation is received by Relationships That Work® (RTW).
RTW issues refunds within 10 business days of the date a written request is received.
Refunds are issued according to the following schedule, where “months out” refers to the time frame prior to the start date of the course:
6 months out or more: full refund less $50 processing fee
5 – 6 months out: 90% refund
2 – 4 months out: 80% refund
1 – 2 months out: 50% refund
Within 1 month: registration fee may be applied to a future course with a $100 change fee.
Refunds are NOT issued to registrants in the case of non-attendance of a course.